Support

Contact AuthNTick background check support

Have a question about an application, business account, result or next step? Send us the details and our Australian support team will help you move forward.

We typically respond within one business day. Include your check type, application reference if you have one, and the best way to reach you.

Send a support request

How can we help?

Please do not include identity documents in this message. Read our privacy and security information.

Hours

8:30 AM–6:00 PM AEST

Call or email

1300 288 468 contactus@authntick.com.au

Postal address

Mail only — no walk-in service
PO Box 5034, Kingsdene NSW 2118, Australia

Australia-wide online service

Support without a walk-in office

AuthNTick applications and support are provided online and by phone across Australia. The postal address is for mail only and is not a customer service location.

  • Use the secure application workflow for identity documents.
  • Include your application reference when contacting support.
  • Allow one business day for an initial response.